Parts and Service Department at SportTruckRV

SportTruckRV is a subsidiary of Freightliner of Arizona, a division of Velocity Vehicle Group. Freightliner of Arizona offers four conveniently located service and parts facilities in Arizona, and VVG offers more Freightliner facilities throughout southern California and, Nevada.  Sport Truck RV is also part of Freightliner's exlusive Elite Support Certification Program.  Elite Support is set of rigorous standards and attention to best business practices to ensure the highest customer satisfaction and job performance by our team of professionals.

Elite Support here at Sport Truck RV includes the following aspects:
 

Express Assessment

Express Assessment is the commitment to provide a preliminary diagnosis and communication to the customer within 2 hours of arrival. All Elite Support Certified locations participate in Express Assessment.

Maximizing Uptime

The ultimate goal of the Elite SupportSM Network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.

 

Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

 

Continuous Improvement

Every dealership earning the Elite Support certification must meet 135 specific criteria across 22 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

 

Robust Parts Available

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Our data-driven stocking program, ensures that the parts you need are never far away.

 

Exceptional Amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.